Help centre

Pick the guide that fits where you're at. Each section is short and focused, so you only see what's relevant to you.

New here

How BoatStays works, whether you want to book a stay or share your own boat.

I'm booking

Booking requests, payments, trips, refunds, safety and your account.

I'm hosting

Setting up payouts, listing your boat, licensing, insurance and dealing with damage.

Can't find what you need?

Email us and we'll get back to you within one working day. For urgent issues during an active trip, include the booking ID in your subject line.